Support Engineer at Hanoi

We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

We are looking for a Support Engineer to join our team at Hanoi. As a Level 3 Support Engineer, you will be the highest escalation point within our support structure, tackling the most complex technical

challenges. This role is ideal for individuals with an engineering background, experience in programming languages such as Java and Python, and a keen interest in debugging and software development.

Your Challenge:

Diagnose and resolve advanced technical issues escalated from Level 1 and Level 2 support teams.
Work closely with the engineering team to gain deep technical knowledge and improve problem resolution.
Provide direct advice and solutions to L1/L2 support and customers by identifying root causes of software issues.
Assist with testing specific drivers, configuring properties files, and troubleshooting system behavior.
Develop and implement solutions or workarounds for complex software problems.
Contribute to the creation and maintenance of comprehensive documentation for recurring issues and their resolutions.
Provide mentorship and guidance to junior support staff, enhancing the overall technical proficiency of the team.
Work in a time zone that supports customers across EST, PST, or ANZ regions

Is This You?

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Approximately 2 years of professional experience in a technical support or software development role.
Proficiency in English is a must, with strong verbal and written communication skills.
Solid programming skills in Java and Python.
Demonstrated ability to debug and troubleshoot complex software issues.
A proactive mindset with a strong desire to grow technically and take on increasing responsibilities.

Our Tech Stack:

Backend: Java, Spring Boot, Kotlin, GraphQL, Python, jOOQ
Big data: Spark, Redshift, Snowflake
Frontend: TypeScript, React/Vue, Apollo, Nx, MobX, Styled Components
Storage: Postgres, Elastic, Minio
Infrastructure: GitLab CI/CD, Kubernetes, AWS, Azure

Work Equipment

Laptop

Perks & Benefits

Full compensation during the probation period
13th salary
15 days of vacation
Premium Healthcare
Online company language courses
Conference tickets to the best industry events of the year
Online courses & company access to Udemy to hone your skills

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.

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We offer equal opportunities

Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to fair and accessible employment practices. If you are contacted for a job opportunity, please let us know how we can best meet your needs and advise us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.