Manager, Customer Advocacy & Social Media
Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, Ataccama continues to set the standard for enterprise-grade data trust.
Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Challenging Fun
ONE Team
Customer Centric
Candid and Caring
Aim High
The Role
As the Manager of Customer Advocacy & Social Media, you aren't just managing social handles; you are building a movement. Your mission is to highlight our innovative customers and harness them as a strategic growth lever. By cultivating an elite community of data leaders, you will secure the external validation required to prove that Ataccama is the only choice for Data Trust in the AI age.
You will own the bridge between Customer Success and Market Perception, ensuring that every marquee win fuels the engine of social proof.
Your Challenge
- Cultivate the "Data Trust" Community
- Build and nurture a community of customer advocates who provide third-party endorsement of our platform.
- Focus specifically on building uncontested credibility within the Financial Services vertical by engaging key personas like CDOs and Risk Officers.
- Turn customer successes into human, engaging stories that break through the monotonous B2B chatter.
- Orchestrate Market Authority (G2, Gartner, & AEO)
- Drive a consistent volume of high-quality reviews on Gartner Peer Insights and G2 to maintain market leadership.
- Ensure all customer-led content is optimized for Answer Engine Optimization (AEO), feeding AI-curated search results with deep semantic context.
- Leverage customer voices to secure share of answer citations across conversational AI interfaces.
- Stay ahead of channels and online domains that underscore brand credibility and ensure our strategies adapt to include these moving forward.
- Video-First Social Influence
- Lead the production of short, focused technical videos and customer testimonials that demonstrate our "ONE AI Agent" in action.
- Manage our social presence as a platform for advocacy and validation, rather than just corporate announcements.
- Measure success through YouTube views and social engagement that leads to agentic platform demo requests.
- Strategic Reference Management
- Maintain a robust pipeline of marquee case studies that align with our 2026 strategic bets.
- Partner with the Demand Generation, Partner and Growth Marketing teams to integrate customer proof points into account-based playbooks.
- Social Media & Social Proof Strategy
- Own Ataccama’s presence on all social channels.
- Ensure that we leverage these channels for authentic customer storytelling as often as possible.
- Develop a well-rounded social content mix strategy that is appropriate for each social platform.
Is This You?
- Advocacy Specialist: You have a proven track record of turning "happy customers" into a "strategic lever".
- AI-Forward: You understand how AI is reshaping the way buyers engage with brands and are ready to evolve strategies accordingly.
- Storyteller: You can bring levity to data management and speak the language of data leaders, IT, and business stakeholders.
- Social Expert: You understand LinkedIn, Instagram, TikTok, Reddit, and similar platforms, and know how B2B brands can/should plug into these for maximum impact.
- Executive Amplifier: You know how to elevate senior leaders through peer-to-peer influence. You can translate executive POVs into authentic, high-impact LinkedIn and influencer-style social narratives that engage other data leaders.
- Domain Knowledge preferred but not required: Experience in the data, analytics, or AI ecosystem and an understanding of the realities facing modern data leaders is a nice-to-have.
What Success Looks Like
- Review Volume and Sentiment: Growth in quality review volume on G2 and Gartner Peer Insights.
- AEO Gains: Increase in referrals from Answer Engines to the Ataccama website driven by customer-validated citations.
- Customer Advocate Engagement: Qualitative and quantitative growth in our customer references/advocates and their active participation in co-marketing (case studies, speaking events, etc.).
- Social followers and Engagement: Qualitative and quantitative improvement in our social media engagement with individuals outside of the business, particularly within our ideal customer profile segment.
At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience.
This posting is a genuine, active position in Ataccama. The OTE salary range for this full-time role is $110,000-160,000.00 CAD. Your exact offer depends on the scope of the role, your experience, and the skills you bring. Base salary is just one part of your compensation & wellbeing package- you will also be eligible for an annual performance bonus, flexible time off, health benefits, an equity grant, and many other perks.
Perks & Benefits
• Health, vision, and dental benefits
• Long-Term Incentive Program
• Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
• 5 sick days
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• "Bring Your Friend" referral program
• Flexible working hours & hybrid work setup
• Annual package for mental health support
• RRSP plan available/401(k) with employer match contribution
• Corporate discounts on travel, fitness, attractions, and shopping
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Kitchen stocked with fresh fruit and juice, teas, and the best coffee
Work Equipment
• Company laptop
• Company mobile phone
While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
Go to open positions We offer equal opportunities
Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
We are committed to fair and accessible employment practices. If you are contacted for a job opportunity, please let us know how we can best meet your needs and advise us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process. Accommodation requests can be sent to jobs@ataccama.com.
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