IT Support Engineer
We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.
Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Aim High
Customer Focused
ONE Team
Candid and Caring
Challenging Fun
Are you passionate about technology and seeking a role where you can contribute to top-notch IT solutions? Join us at Ataccama as a IT Support Engineer, where you will play a key role in maintaining and enhancing our IT infrastructure.
Key Responsibilities:
- Provide first-line support to ensure optimal performance of all IT equipment and infrastructure
- Support both local and remote employees, ensuring efficient resolution of their IT issues
- Serve as the primary contact for contractors and external suppliers, effectively communicating technical issues
- Manage hardware and software assets, prepare workstations, set up user accounts, and assist with the onboarding of newcomers
- Install, update, and maintain software applications and operating systems, including antivirus programs and office tools
- Diagnose and resolve network issues as well as hardware and software faults
- Maintain detailed records of technical issues and resolutions to aid in future troubleshooting
- Assist with server administration tasks for both Microsoft and Linux systems
Is this you?
- Proficient in English with effective communication skills suitable for global collaboration
- Experienced in managing and troubleshooting various computing platforms
- Curious about technology, with a knack for dismantling and understanding computer components
- Comfortable interacting with people and eager to solve problems
- Analytical, with a strong technical aptitude and excellent problem-solving abilities
- Patient, helpful, and customer-focused, capable of tactful interaction with non-technical users
- Familiarity with Windows Server and Linux environments
- Knowledge of endpoint hardware, including tablets, phones, and basic network/wifi configurations
- Experience with Support ServiceDesk applications, Google Workspace Administration, and Microsoft Active Directory
Technologies we use:
- Operating Systems: macOS, Linux, Windows
- Devices: iOS and Android devices
- Software: Google Workspace, Slack, ServiceDesk, Microsoft Azure
Go to open positions We offer equal opportunities
Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
We are committed to fair and accessible employment practices. If you are contacted for a job opportunity, please let us know how we can best meet your needs and advise us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.
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