Technical Product Specialist

Prague

I solve a new pzlzue every day.

Perks & Benefits
- Flexible working hours and unlimited home office
- 5 weeks of vacation, 2 sick days, an additional personal day for each year you’re in the company
- Personal & professional development, education (online language and other courses, conference tickets, a well-stocked office library)
- Experienced team to support your professional growth
- “Unlimited playground” (Room to adjust and expand your role, or switch teams based on your individual skills and interests).
- Modern hardware/equipment (laptop, mobile phone, headphones, office chair, desk, monitor for your home office)
- 20/50 GB of mobile data to improve your home office work experience
- FlexiPass card, free entrance to the Prague Zoo and Botanical Garden
- Employee appreciation gifts throughout the year
- Relaxed work environment, offices in Karlín
- Office bikes, skateboards, and electric scooters
- Great coffee and refreshments in the kitchen

Do you like helping customers solve challenging technical issues, and does supporting an enterprise software platform sound exciting? Do you want to communicate daily with IT professionals from companies leading the banking, retail, and insurance industries, including Fortune 500 companies? If you have a keen eye for detail, enjoy doing research, and are willing to continuously expand your technical knowledge, join us!

We are an international team of enthusiastic, friendly people sharing the same passion, and who are always willing to go the extra mile. Ataccama Service and Support is rated 4.9 out of 5 on Gartner Peer Insights Reviews and we’re proud of what we do.

Your challenge

  • Communicate daily with customers and partners via JIRA and Zoom.
  • Solve technical issues related to Ataccama products and their integration with supported third-party software, answer how-to questions, and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests, and escalate product bugs and new feature suggestions to product management.
  • Work in close collaboration with a variety of teams within the company, including sales, account managers, consultants, developers, and QA.
  • Work independently but as a part of the team, manage your day and prioritize tasks on your own.
  • Periodically participate in on-call shifts to cover emergency requests.

Basic skills

  • Bachelor’s degree in IT or a related field, or 2+ years of experience in a customer-facing technical role
  • Excellent English, both written and spoken; great interpersonal skills
  • Algorithmic thinking and a troubleshooting mindset
  • A strong sense of ownership
  • SQL and relational databases
  • Unix shell commands
  • A sense of humor

Bonus knowledge

  • Experience working in the software or data industry, especially in a software support role
  • Knowledge of secure connections, SSL certificates, SSO, LDAP
  • Experience with Java; knowledge of any programming language is also a plus
  • XML, XSLT
  • SOAP / REST / JSON
  • Tomcat, JBoss, Websphere
  • MS Excel
  • Superpowers

Perks & Benefits

  • Flexible working hours and unlimited home office
  • 5 weeks of vacation, 2 sick days, an additional personal day for each year you’re in the company
  • Personal & professional development, education (online language and other courses, conference tickets, a well-stocked office library)
  • Experienced team to support your professional growth
  • “Unlimited playground” (Room to adjust and expand your role, or switch teams based on your individual skills and interests).
  • Modern hardware/equipment (laptop, mobile phone, headphones, office chair, desk, monitor for your home office)
  • 20/50 GB of mobile data to improve your home office work experience
  • FlexiPass card, free entrance to the Prague Zoo and Botanical Garden
  • Employee appreciation gifts throughout the year
  • Relaxed work environment, offices in Karlín
  • Office bikes, skateboards, and electric scooters
  • Great coffee and refreshments in the kitchen