Software Support Engineer

Toronto, Ontario

I’m here for you.

Perks & Benefits
- A collaborative, transparent, and engaging culture, working with awesome technology
- Experienced team to support your professional growth
- Room to adjust and expand your role based on your individual skills and interests
- Competitive compensation package and perks (corporate discounts on travel, fitness, attractions and shopping)
- Outstanding health, vision and dental benefits
- Annual package of counseling sessions to support your mental health & well-being
- Lucrative employee referral program
- Learning and development support (including conferences, workshops and certifications)
- Healthy snacks and refreshments in the kitchen
- Company and team social events throughout the year (annual allstaff event and holiday party in Prague office, etc.)
- Excellent office location in downtown Toronto, minutes from Union station

Do you like figuring out the best solutions to customer’s challenges? Interested in solving technically complex issues? You will work across our internal support and product teams as well as with IT professionals from leading global companies to ensure their success with, and enjoyment of, our products. If you have logical problem solving abilities, a can-do, helpful attitude, and are a life-long learner, join us!

We are an international team of enthusiastic, friendly people sharing the same passion, and who are always willing to go the extra mile. Ataccama Service and Support is rated 4.9 out of 5 on Gartner Peer Insights Reviews, and we’re proud of what we do.

Your challenge

  • Represent Ataccama through daily communications with customers and partners via JIRA, Zoom, telephone, and email to resolve and close the Support Tickets.
  • Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
  • Answer how-to questions, and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests and escalate product bugs and new feature suggestions to product management.
  • Work in close collaboration with a variety of teams within the company, including sales, account managers, consultants, developers, and QA.
  • Manage your day and prioritize tasks on your own.

Is this you?

  • You have a bachelor’s degree in IT or a related field, or 2+ years of experience in a customer-facing technical role.
  • You have strong interpersonal and communication skills while working with customers and internal team members.
  • Your English is excellent, both written and spoken.
  • You have algorithmic thinking and a troubleshooting mindset.
  • You have a strong sense of ownership.
  • You have a sense of humor.
  • If you have experience from a technical support role, that’s a plus.
  • If you are experienced in Java or any programming language, that’s also a plus.

You are familiar with or willing to learn these technologies:

  • SQL and relational databases
  • Unix shell commands
  • Secure connections, SSL certificates, SSO, LDAP
  • XML, XSLT
  • SOAP / REST / JSON
  • Tomcat, JBoss, Websphere
  • Our full technology stack

Perks & Benefits

  • A collaborative, transparent, and engaging culture, working with awesome technology
  • Experienced team to support your professional growth
  • Room to adjust and expand your role based on your individual skills and interests
  • Competitive compensation package and perks (corporate discounts on travel, fitness, attractions and shopping)
  • Outstanding health, vision and dental benefits
  • Annual package of counseling sessions to support your mental health & well-being
  • Lucrative employee referral program
  • Learning and development support (including conferences, workshops and certifications)
  • Healthy snacks and refreshments in the kitchen
  • Company and team social events throughout the year (annual allstaff event and holiday party in Prague office, etc.)
  • Excellent office location in downtown Toronto, minutes from Union station