IT Support Engineer

Prague

I can do IT all.

Perks & Benefits
- Flexible working hours and unlimited home office
- 5 weeks of vacation, 2 sick days, an additional personal day for each year you’re in the company
- Personal & professional development, education (online language and other courses, conference tickets, a well-stocked office library)
- Experienced team to support your professional growth
- “Unlimited playground” (Room to adjust and expand your role, or switch teams based on your individual skills and interests).
- Modern hardware/equipment (laptop, mobile phone, headphones, office chair, desk, monitor for your home office)
- 20/50 GB of mobile data to improve your home office work experience
- FlexiPass card, free entrance to the Prague Zoo and Botanical Garden
- Employee appreciation gifts throughout the year
- Relaxed work environment, offices in Karlín
- Office bikes, skateboards, and electric scooters
- Great coffee and refreshments in the kitchen

Are you into all things IT? Do you enjoy working with state-of-the-art technology? Do you want to ensure our IT equipment and infrastructure are the best they can be? Join us as an IT Support Engineer and participate in the overall architecture of Ataccama IT.

Your challenge

  • Provide a 1st line support service that ensures all IT equipment and infrastructure is running at optimal performance.
  • Support both local and remote employees.
  • Act as a point of contact for contractors or external suppliers and clearly communicate technical issues.
  • Be responsible for HW and SW asset management. 
  • Prepare workstations, set up user accounts, and onboard newcomers.
  • Install updates, known as patches, to software applications. 
  • Install and configure operating systems, anti-virus software, and other applications such as Microsoft Office. 
  • Diagnose and fix network problems and hardware or software faults. 
  • Maintain inventories of hardware and software.
  • Keep a record of issues and faults along with solutions, for future reference.
  • Help with server administration (MS / Linux). 

What we can offer

  • Opportunity to develop your career in many possible paths, both technical and people management. 
  • Chance to work with state-of-the-art technology.
  • A small team of great teammates.
  • You prioritize your work order.
  • Standard working week, no shifts.
  • Smartphone and laptop.
  • Participate in the overall architecture of Ataccama IT.

Is this you?

  • You can effectively and comfortably communicate with English-speaking teams located around the world.
  • You have experience managing and troubleshooting user workstations on all kinds of platforms.
  • You like to take computers apart :).
  • You are not afraid of people.
  • You have ideas for improvement.
  • You have an interest in how computers work and in solving technical problems.
  • You have technical ability and analytical skills.
  • You have excellent problem-solving skills.
  • You have a helpful and patient manner.
  • You have a customer-focused approach.
  • You have good communication skills and tact to work with non-technical users.

Bonus knowledge

  • Any Windows Server / Linux knowledge
  • Endpoints HW knowledge (tablets, phones, basic networking/wifi)
  • Support ServiceDesk application
  • Google Workspace Administration
  • MS Active Directory

What we use

  • macOS, Linux, and Windows platforms
  • iOS/Android devices
  • Google Workspace
  • Slack
  • ServiceDesk
  • Microsoft Active Directory

Look at our dev stack

Perks & Benefits

  • Flexible working hours and unlimited home office
  • 5 weeks of vacation, 2 sick days, an additional personal day for each year you’re in the company
  • Personal & professional development, education (online language and other courses, conference tickets, a well-stocked office library)
  • Experienced team to support your professional growth
  • “Unlimited playground” (Room to adjust and expand your role, or switch teams based on your individual skills and interests).
  • Modern hardware/equipment (laptop, mobile phone, headphones, office chair, desk, monitor for your home office)
  • 20/50 GB of mobile data to improve your home office work experience
  • FlexiPass card, free entrance to the Prague Zoo and Botanical Garden
  • Employee appreciation gifts throughout the year
  • Relaxed work environment, offices in Karlín
  • Office bikes, skateboards, and electric scooters
  • Great coffee and refreshments in the kitchen