Software Support Engineer

Open positions
We are Ataccama, and we are on a mission to democratize access to high-quality data. Ataccama ONE, our flagship product, is a unified data management platform that empowers both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products.

As one of the biggest players in the global Data Management segment, Ataccama’s success has been validated by over 400 satisfied customers around the world. It’s what made us a Leader in the 2021 Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth in June of 2022. When you join Ataccama, you step into an #UnlimitedPlayground where you’re free to explore your interests, build your skills, push boundaries in your industry, and even help redefine it.

You can find our friendly & talented bunch of 500+ Ataccamers in our offices in Toronto, Melbourne, Sydney, New York, London, Prague, Bratislava, and Sofia. With over 30+ nationalities from 6 continents, there’s always someone willing to lend a hand, offer advice, or just kick back over hangout.

We are an international team of enthusiastic, friendly people sharing the same passion, and who are always willing to go the extra mile. Ataccama Service and Support is rated 4.9 out of 5 on Gartner Peer Insights Reviews, and we’re proud of what we do.

We are open to hybrid cooperation. #LI-hybrid

Your challenge

  • Represent Ataccama through daily communications with customers and partners via JIRA, Zoom, telephone, and email to resolve and close Support Tickets.
  • Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
  • Answer how-to questions, and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests and escalate product bugs and new feature suggestions to product management.
  • Work in close collaboration with a variety of teams within the company, including sales, account managers, consultants, and software engineers.
  • Manage your day and prioritize tasks on your own.

Is this you?

  • You have a bachelor’s degree in IT or a related field, or 2+ years of experience in a customer-facing technical role.
  • You have strong interpersonal and communication skills while working with customers and internal team members.
  • Your English is excellent, both written and spoken.
  • You have algorithmic thinking and a troubleshooting mindset.
  • You have a strong sense of ownership.
  • If you have experience in a technical support role, that’s a plus.
  • If you are experienced in Java or any programming language, that’s also a plus.

You are familiar with or willing to learn these technologies:

  • SQL and relational databases
  • Unix shell commands
  • Secure connections, SSL certificates, SSO, LDAP
  • XML, XSLT
  • SOAP / REST / JSON
  • Tomcat, JBoss, Websphere

Our full tech stack

  • Backend: Java, Spring Boot, Kotlin, GraphQL, Python, jOOQ
  • Big data: Spark, Redshift, Snowflake
  • Frontend: TypeScript, React/Vue, Apollo, Nx, MobX, Styled Components
  • Storage: Postgres, Elastic, Minio
  • Infrastructure: GitLab CI/CD, Kubernetes, AWS, Azure



Work equipment
 
- Company laptop
- Company mobile phone
 
Perks & Benefits 
 
- Long-Term Incentive Program
- "Bring Your Friend" referral program
- 5 weeks of vacation
- Multisport card (after finishing your probation period)
- Annual package for mental health support
- Additional health insurance
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Events like our themed New Year’s parties and summer all-staffs

While we highly value cooperation with all our business partners we don’t accept unsolicited resumes from any sources other than directly from a candidate. For that reason, we will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by our company.

We offer equal opportunities

Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to fair and accessible employment practices. If you are contacted for a job opportunity, please let us know how we can best meet your needs and advise us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.

Apply now
Location Sofia
Location type Hybrid
Work Type Full-time