Software Support Engineer

Open positions
We are Ataccama, and we are on a mission to democratize access to high-quality data. Ataccama ONE, our flagship product, is a unified data management platform that empowers both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products.

As one of the biggest players in the global Data Management segment, Ataccama’s success has been validated by over 400 satisfied customers around the world. It’s what made us a Leader in the 2021 Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth in June of 2022. When you join Ataccama, you step into an #UnlimitedPlayground where you’re free to explore your interests, build your skills, push boundaries in your industry, and even help redefine it.

You can find our friendly & talented bunch of 500+ Ataccamers in our offices in Toronto, Melbourne, Sydney, New York, London, Prague, Bratislava, Sofia, and Hanoi. With over 30+ nationalities from 6 continents, there’s always someone willing to lend a hand, offer advice, or just kick back over hangout.

Your challenge

  • Assist Ataccama customers in solving technical issues.
  • Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
  • Answer how-to questions and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including – but not limited to – database management systems, identity, and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests and escalate product bugs, incidents, service requests, and new feature suggestions to product management.
  • Work in close collaboration with a variety of teams within the company, including sales, account managers, consultants, and software engineers.
  • Manage your day and prioritize tasks on your own.
  • Periodically participate in on-call shifts to cover emergency requests for additional compensation (not mandatory). 

Is this you?

  • You have 2+ years of experience in a customer-facing technical role.
  • You have strong interpersonal and communication skills while working with customers and internal team members.
  • You have knowledge of SQL and relational databases, Linux, and Unix shell commands. 
  • You have algorithmic thinking and a troubleshooting mindset.
  • Your English is excellent, both written and spoken.
  • You have a strong sense of ownership and organizational skills.
  • You can work under pressure.

You are familiar with or willing to learn these technologies

  • Secure connections, SSL certificates, SSO, LDAP
  • BigData Systems - Snowflake, Databricks, Spark
  • Cloud Services providers  - AWS, Microsoft Azure
  • Kubernetes, Grafana, ELK, Gitlab
  • If you are experienced in Java or any programming language, that’s also a plus.

Company tech stack

  • Backend: Java, Kotlin, Python, gRPC, REST & GraphQL
  • Frontend: TypeScript, React/Vue, Apollo, Nx, MobX, Styled Components
  • Observability: Prometheus, Grafana, Kibana
  • Big data: Spark, Redshift, Snowflake
  • Storage: Postgres, Elastic, Minio
  • Infrastructure: GitLab CI/CD, Kubernetes, AWS, Azure

Work equipment

- Laptop

Perks & Benefits 
- Full compensation during the probation period
- 13th salary
- 15 days of vacation
- Maximal value of social & health insurance
- Premium Healthcare
- Company English language courses
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Monthly team dinners

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company. 

We offer equal opportunities

Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We are committed to fair and accessible employment practices. If you are contacted for a job opportunity, please let us know how we can best meet your needs and advise us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.

Apply now
Location Hanoi
Location type Onsite
Work Type Full time